Frequently Asked Questions (FAQ)
Erbal Consumer Advisory Center
Frequently Asked Questions (FAQ)
We've compiled all the details you might be curious about regarding our Erbal brands, functional foods, and bee products in our Frequently Asked Questions guide.
1. Frequently Asked Questions About Our Brands and Functional Products
What are some frequently asked questions about the brands and areas of activity within the Erbal group?
One of the most frequently asked questions our customers have about our corporate structure is about our sub-brands:
• ApiMedicine: Encompasses functional extract teas and lozenges developed through 10 years of R&D.
• Erbal: Represents the production of pure natural honey and patented beekeeping equipment since 1979.
• Api Haus & Bee Haus: Represents our standards in apitherapy innovation and beekeeping machinery engineering.
• Sarıgelin: Our select series of traditional high-altitude mountain honeys.
• ApiMedicine: Encompasses functional extract teas and lozenges developed through 10 years of R&D.
• Erbal: Represents the production of pure natural honey and patented beekeeping equipment since 1979.
• Api Haus & Bee Haus: Represents our standards in apitherapy innovation and beekeeping machinery engineering.
• Sarıgelin: Our select series of traditional high-altitude mountain honeys.
Frequently asked questions about ApiMedicine's 10-year R&D process.
Regarding frequently asked questions about product development, we would like to state that the ApiMedicine series is the product of over 10 years of extensive R&D work . The synergy between plant extracts and pure bee products has been standardized in collaboration with universities and expert researchers.
Frequently asked questions about the difference between Stick Tea and Premium Spoon Tea.
Here are some frequently asked questions from our customers regarding our tea varieties:
• ApiMedicine Honey Stick Tea: Contains standardized extract and Erbal honey for practical daily use.
• ApiMedicine Premium Spoon Tea: Designed as a top-segment, premium product with an innovative spoon form and a more concentrated extract content. It is consumed homogeneously by dipping it in hot water.
• ApiMedicine Honey Stick Tea: Contains standardized extract and Erbal honey for practical daily use.
• ApiMedicine Premium Spoon Tea: Designed as a top-segment, premium product with an innovative spoon form and a more concentrated extract content. It is consumed homogeneously by dipping it in hot water.
Frequently asked questions about the Pastdrops lozenge series and its mechanism of action.
When examining frequently asked questions in the pastille category, it is evident that the ApiMedicine Pastdrops series is a combination of plant extracts and bee products produced using advanced extraction technology. Because they are consumed by being dissolved in the mouth, the active ingredients are absorbed directly through the mucous membranes and take effect much faster .
2. Frequently Asked Questions About Honey Types and Naturalness
Frequently asked questions about creamed honey production and ingredients.
Among the frequently asked questions about honey consistency, creamed honey stands out. Creamed honey contains no cream or additives. It is a spreadable, natural raw honey obtained by thinning the crystalline structure of raw honey using a controlled mechanical method.
Frequently asked questions about the difference between organic and natural honey.
Regarding frequently asked questions about certification, it should be noted that organic honey is a special type of honey produced in pristine areas free from industrial and agricultural pesticides, under the supervision and certification of authorized organizations.
Frequently asked questions about the quality and characteristics of high-altitude honey.
Regarding frequently asked questions about the local flora; Erbal and Sarıgelin honeys are produced in plateaus above 2000 meters. Thanks to the endemic astragalus and thyme flora, their proline value and aroma intensity are extremely high.
Frequently asked questions about honey crystallization and solidification.
At the top of the list of frequently asked questions about raw honey is whether it crystallizes. Crystallization in unheated, natural honey is an indicator of purity. You can consume it as is, or you can thaw it using a bain-marie method at a temperature not exceeding 45°C.
3. Frequently Asked Questions Regarding Orders, Shipping, and Delivery
Frequently asked questions about shipping time and glass packaging safety.
Our answer to frequently asked questions about logistics: Your orders will be shipped within a maximum of 2 business days. Glass products are packaged with air-cushioned protective cushions. In case of any damage, a replacement product will be sent immediately.
Is there a topic you couldn't find the answer to in the frequently asked questions list?
Our customer representatives are ready to assist you with all other frequently asked questions and requests.
Contact our Support Team