MEMBERSHIP AGREEMENT AND TERMS OF USE
Please read these 'Membership Agreement and Terms of Use' carefully before using our site or becoming a member.
All users who use, register with, and shop on this shopping site are deemed to have accepted the following terms and conditions in advance:
The web pages on our site and all related digital channels ('Site') are owned and operated by {_saticiunvan_} (ER-BAL GIDA ARICILIK HAYVANCILIK ORGANİK TARIMSAL ÜRÜNLER ÜRETİM TİC. SAN. PAZ. LTD. ŞTİ. - "Erbal Gıda" / "Company"), located at {_saticiadres_}. You ('User' / 'Member') irrevocably accept, declare, and undertake that by using all services offered on the site and initiating your membership, you are subject to the following terms and conditions, that you have the legal capacity to enter into a contract according to the legislation you are subject to, that you are over 18 years of age, that you have read and understood this agreement, and that you will be bound by the rules contained in this agreement.
This agreement is perpetual and imposes rights and obligations on the parties regarding site usage and membership procedures. By approving this agreement electronically, the parties agree to fulfill these obligations completely and accurately.
1. RESPONSIBILITIES AND WEBSITE USAGE RULES
1.1. The company reserves the right to unilaterally change the prices, stocks, promotions, and services offered for honey varieties, bee products, pastdrops (lozenges), functional herbal teas, and other food products sold on the site at any time.
1.2. The company guarantees that the member will be able to benefit from the services covered by this contract without interruption, except in cases of technical malfunctions, force majeure, and periodic system maintenance.
1.3. The user acknowledges and agrees that they will not reverse engineer the site's software and infrastructure, copy its source code, or attempt to compromise system security; otherwise, they will be personally responsible for all legal and criminal damages arising therefrom.
1.4. The user acknowledges that the identity, delivery, and contact information provided in the membership form is accurate; that they will be solely responsible for all damages arising from the provision of false or incomplete information; and that in such cases, the Company may unilaterally terminate the membership.
1.5. Product Information and Health Guarantee: Honey, pollen, propolis, royal jelly, pastdrops (throat lozenges), functional herbal teas, extracts, and food supplements offered for sale on our website are produced in accordance with the Turkish Food Codex regulations; they are in no way considered human medicinal products or prescription drugs. The product descriptions on the site do not claim to treat, diagnose, or prevent any disease. The user acknowledges and declares that they place orders taking into account their own health condition and allergen sensitivities (especially pollen and bee product allergies).
1.6. The user agrees not to produce content in their comments, reviews, and posts on the site that disrupts public order, violates general morality, infringes on the rights of third parties, or is illegal; otherwise, their account may be permanently closed and the matter may be reported to the judicial authorities.
2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
2.1. The Erbal Gıda name, brands, product designs, logos, photographs, product packaging images, slogans, and texts featured on this site are protected under national and international intellectual and industrial property law.
2.2. No visual or written content on this site may be copied, reproduced, distributed, or used for commercial purposes on other websites without the prior written permission of the Company. In case of unauthorized use, the Company reserves the right to legal compensation.
3. PRIVACY AND PROTECTION OF PERSONAL DATA (KVKK)
3.1. The company processes and protects the personal data transmitted by the Member in accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK") and the KVKK Disclosure Statement published on the site, for the purpose of preparing, invoicing and delivering the order.
3.2. The member may agree to receive commercial electronic messages for campaign, promotion and information purposes within the scope of the communication consents given; they may withdraw their consent at any time by using the opt-out option in these messages.
3.3. Personal data will not be shared with any unauthorized third parties, except for judicial authorities and authorized public institutions as required by applicable legislation. Credit card information is transmitted directly to the licensed payment infrastructure in encrypted form without being stored in the system.
4. ACCOUNT SECURITY AND PASSWORD RESPONSIBILITY
The user is solely responsible for maintaining the security of the password they choose to log in to the site. The Company cannot be held responsible for any order or data loss or security breaches that may occur due to the password being used by third parties.
5. FORCE MAJEURE
In the event of unforeseen circumstances such as natural disasters, fires, epidemics, disruptions in general infrastructure/internet lines, and cyberattacks, the parties' obligations under this agreement shall be suspended, and neither party shall be held liable for any resulting delays.
6. CONTRACT AMENDMENTS AND EFFECTIVENESS
The company may modify the terms of this agreement in accordance with regulatory requirements or operational necessities. The updated agreement will be binding on all users from the moment it is published on the site.
7. EVIDENCE AGREEMENT
In the event of any dispute arising between the parties, the Company's commercial books, database logs, e-mail records, and system printouts shall constitute conclusive evidence in accordance with the Law on Civil Procedure No. 6100.
8. COMPETENT COURT AND RESOLUTION OF DISPUTES
The Courts and Enforcement Offices of ERZURUM (Central) shall have exclusive jurisdiction in resolving any legal disputes arising from the application, interpretation, and use of this Membership Agreement.
Dear Customers, Potential Customers and Website Visitors, As {TITLE GOES HERE} ("" or "Company"), we attach great importance to the protection of your personal data. In this context, in accordance with the Personal Data Protection Law No. 6698 ("LPPD"), we would like to inform you about your personal data and processing processes as the "data controller".
WHAT ARE YOUR PERSONAL DATA PROCESSED?
Your identity information (Name Surname, Date of Birth, TR ID Number)
Your contact information (Address, email address, telephone number)
Details regarding your use of the Site (your behavior on the Site, your transactions, your preferences, products visited, etc.)
Your Username and Password, specifically assigned to you
Your company information (Company name, phone number, address)
With the establishment of the ………Contract;
Your identity information (Name Surname, Date of Birth, TR ID Number)
Your contact information (Address, email address, telephone number)
If you request an invoice, please share it with us (Turkish ID Number, Tax ID Number)
If you pay by credit card, it will be processed to be sent to the Payment Institution.
If you select Money Order as the Payment Method, Bank Iban and information about the Bank you use,
If You Are a User;
Your Username and Password, specifically assigned to you
Your company information (Company name, phone number, address)
Records of services provided by our company (Request and Complaint Management)
Records created with the form received regarding your complaints
If you are a user, the purpose of holding the title of data processor within the framework of the electronic commerce system we provide is ………. information about your customers, which is only created by storing and using the system without determining the purposes and means of processing,
If You Give Permission for Electronic Commercial Communications;
Your identification information (name and surname)
Your contact information (address, email address, telephone number)
Details regarding your use of the Site (your behavior on the Site, transactions, preferences, products visited, etc.)
Your information essential for marketing (Demographic member/user/customer information such as date of birth, site usage, shopping habits, address and habits, shopping habits-preferences, likes and related comments regarding all kinds of products and services, campaigns, surveys, etc. utilized and their contents, invoice contents, payment methods (cash, credit card, etc.) and payment details (installment amount, etc.), old and new mobile/home/work telephone/fax numbers, e-mail addresses, identification information (cookies, web browser signals-information, IP, beacon, wired-wireless network connection information, etc.),
PURPOSES OF PROCESSING YOUR PERSONAL DATA
Your personal data may be processed for the following purposes in accordance with the legislation on the protection of personal data;
General Objectives:
If you contact us, we will provide you with your identity and contact information in order to resolve your problems and complaints and to contact you regarding this when necessary.
Your identity, contact, invoice and shopping information in order to fulfill our obligations arising from the legislation, authorized and authorized public institutions and organizations and other legal obligations, especially information security,
Your identity, contact, invoice and shopping information for the purpose of exercising all kinds of rights of lawsuit, response and objection against official institutions and organizations such as courts, enforcement offices and arbitration boards in disputes arising from the contract,
Your identity and contact information so that the records we create for you in our system can be distinguished from the records of other customers and to enable you to benefit from post-sale operational processes without presenting an invoice/receipt.
If you request an invoice, your identity and billing information so that the invoice can be issued,
If you want to make your payment by credit card, your credit card information is required in order to receive payment (credit card information is transferred to the payment institution without being recorded).
Your identity, shopping and billing information in order to fulfill our storage obligations arising from the legislation.
If You Are a User,
In order to improve our product and respond to your requests immediately, within the scope of the User Complaint and Request Form,
In case it is provided to you to track regular payments, make arrangements with your account information and manage your Electronic Commerce environment,
If you are a user, to ensure the operation of your e-commerce site and the sales you make,
In order to manage your requests within the scope of the service provided and to ensure the best possible electronic commerce of the Users with the best service principle,
In order to manage your electronic commerce site with the business partners on the website or to whom we transfer your data upon your request,
If You Consent to Electronic Commercial Communications
We process your identity, communication, shopping and marketing information in order to create/carry out general or personalized campaigns, advantages, promotions, advertisements, information, marketing activities and to carry out all kinds of commercial communication activities for you.
COLLECTION METHOD AND LEGAL REASON OF YOUR PERSONAL DATA
Your personal data is processed by {TITLE COMING HERE} within the framework of your Electronic Commercial Communications Permission obtained through automatic methods or electronic systems, together with your transactions, requests and complaints through the Site or your shopping, all kinds of shopping, collection, delivery, transaction, survey filling on the Site.
As {TITLE COMES HERE}, we collect your personal data; regarding the ……… processes on the Site, based on the legal reasons of "data processing is necessary for the establishment and execution of the contract", "fulfillment of legal obligation" and "data processing is mandatory for the legitimate interests of the data controller"; regarding our storage obligations arising from the legislation, based on the legal reason of "fulfillment of legal obligation"; in case you are a User, based on the reason of "data processing is necessary for the establishment and execution of the contract", in terms of following up on your requests and complaints, based on the legal reason of "data processing is mandatory for the exercise of the right", in case you give your Electronic Commercial Communication Permission and based on the legal reason of express consent for the purpose of offering you new services with your Business Partners.
Existence of explicit consent; It must be clearly stipulated in other legislation to which our Company is subject,
The processing of personal data of the parties to a contract is necessary, provided that it is directly related to the establishment or performance of a contract, to be able to provide the requested products and services and to fulfill the requirements of the contracts you have concluded,
It is mandatory to fulfill the legal obligation,
It has been made public by the relevant person himself,
Data processing is mandatory for the establishment, exercise or protection of a right,
Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person.
Having your explicit consent; Personal data other than health, without explicit consent in cases stipulated by law,
Personal data related to health may only be disclosed by persons or authorized institutions and organizations under a confidentiality obligation, without the explicit consent of the person concerned, for the purposes of protecting public health, providing preventive medicine, medical diagnosis, treatment and care services, planning and managing health services and their financing.
TRANSFER OF YOUR PERSONAL DATA
{TITLE GOES HERE} as your personal data;
With business partners and service providers located in Turkey and abroad (call center, personal data collection service through devices, marketing consultancy, database, electronic messaging service providers, consultancy, etc. companies) or abroad if the servers of our business partners located in Turkey are located abroad, for purposes such as receiving services such as information technologies, marketing activities, or consultancy that require expertise, etc., and receiving product and service support in personal data collection processes,
With our dealers and business partners to resolve your purchases and all other product requests you make through the site,
The permission you give to our business partners who are on our site and whose services we offer and from whom we want to receive service.
In order to fulfill our obligations to provide information, documents and other related obligations to authorized and authorized public institutions and organizations and judicial authorities and to exercise our legal rights such as the right to sue and respond, we provide the information requested from us to these institutions, organizations and authorities.
If you make your payment by credit card, we transfer your credit card information to third parties providing the service, such as the relevant bank, electronic payment institution, etc., without it being recorded by ………….
YOUR RIGHTS
In accordance with Article 11 of the Law; through the methods in the "Communication" section of this Policy.
To learn whether your Personal Data is being processed,
Request information regarding your Personal Data if it has been processed,
To learn the purpose of processing Personal Data and whether they are used in accordance with their purpose,
To know the third parties to whom your Personal Data is transferred, either domestically or abroad,
Request correction of your Personal Data if it is processed incompletely or incorrectly,
Request the deletion or destruction of your Personal Data within the framework of the conditions stipulated in the KVKK legislation.
Request notification to third parties to whom your Personal Data has been transferred,
Object to a result that is detrimental to you as a result of the analysis of processed data exclusively through automated systems.
If you suffer damage due to the unlawful processing of your Personal Data, you have the right to demand compensation for this damage.
COMMUNICATION
You can send your applications to the e-mail address assigned for the application procedure in question by ………. as the Data Controller, from your registered e-mail address on the System, or to the address of ……….. stated below in writing (We would like to remind you that in cases where the relevant request must be made in a specific procedure by law, the procedure in question must be complied with.)
Address:
Telephone: