ER-BAL FOOD CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS

GENERAL:

By placing an order electronically through the website you are using (www.erbalgida.com), you are deemed to have accepted the pre-information form, the distance sales contract, and this Cancellation and Return Conditions document. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and the Cancellation and Return Conditions published on our website regarding the sale and delivery of the product they have purchased.

Shipping costs, which are the expenses for delivering products, are borne by the buyer unless otherwise stated in the campaign on our website. Each purchased product will be delivered to the person or entity at the address indicated by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, buyers may terminate the contract and request a refund under the official Cancellation and Return Conditions. The purchased product will be delivered complete, conforming to the weight/content specifications stated in the order, meeting Turkish Food Codex standards, and accompanied by an invoice and storage instructions. In the event that the product cannot be supplied, the seller will notify the buyer within 3 days and refund the amount within 14 days in accordance with the legal Cancellation and Return Conditions.

IF PAYMENT FOR THE PURCHASED PRODUCT IS NOT MADE:

If the buyer fails to pay for the purchased product or cancels the payment in their bank records, the seller's obligation to ship and deliver the product immediately ceases, in accordance with the company's Cancellation and Return Policy.

PURCHASES MADE USING AN UNAUTHORIZED CREDIT CARD:

If, after delivery of the product, it is determined that the credit card used for payment was fraudulently used by unauthorized persons and the payment is not returned to the seller, the buyer is obligated to return the product to the seller within 3 days, in its original unopened packaging and with the cold chain intact, in accordance with the legal Cancellation and Return Conditions.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

If unforeseen circumstances beyond the seller's control occur and delivery is delayed, the buyer will be notified. The buyer may request cancellation of the order or postponement of delivery. In case of cancellation, the amount paid will be refunded to the bank within 14 days for cash payments and within 14 days for credit card payments, in accordance with our website's Cancellation and Refund Policy.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT AND FILL OUT A SHIPPING DAMAGE REPORT:

The buyer is obligated to inspect the packaging of honey, bee products, glass jars, liquid and herbal products in the presence of the delivery person. If any crushing, breakage, bursting, leakage, or wetting is detected in the package, the shipment should not be accepted, and a "Damage Assessment Report" must be immediately prepared by the delivery person. In cases where a report is not prepared, the seller cannot be held responsible for breakage or leakage according to our store's Cancellation and Return Policy; the product will be considered to have been received undamaged.

DELIVERY CONDITIONS FOR COLD CHAIN AND PERISHABLE PRODUCTS:

Heat-sensitive products such as fresh, pure royal jelly and fresh pollen are shipped in styrofoam boxes with ice packs. The buyer is responsible for receiving these products on the first delivery day and storing them in a refrigerator/freezer. Products damaged due to a break in the cold chain caused by the buyer not being present at the address or the shipment being held at the branch cannot be returned or compensated under our company's Cancellation and Return Policy.

RIGHT OF WITHDRAWAL AND NOTIFICATION:

The buyer has the right to withdraw from the contract within 14 days of the delivery date of the purchased product by notifying the seller, without incurring any legal or criminal liability, in accordance with the legislation and the Cancellation and Return Conditions on our website.

SELLER CONTACT INFORMATION FOR NOTIFICATION OF CANCELLATION RIGHT:

Company Name: ER-BAL FOOD BEEKEEPING LIVESTOCK ORGANIC AGRICULTURAL PRODUCTS PRODUCTION TRADE INDUSTRY MARKETING LTD.

MERSIS No: 0338014842700001

Trade Registry Number: 12909 / 18603

Address: Muratpaşa Mah. Saraybosna Cad. No:32 Yakutiye / Erzurum

Email: info@erbalgida.com

Phone: 0442 233 13 15 / 0532 608 43 20

Website: www.erbalgida.com

DURATION AND EXERCISE OF THE RIGHT OF WITHDRAWAL:

To exercise the right of withdrawal, written notification must be given to the seller within 14 days, and the product must not fall under the exceptions specified in the Cancellation and Return Conditions.

1. The original invoice for the returned product must be included (a return invoice is mandatory for corporate invoices).

2. The products must be shipped undamaged with their original packaging and protective tape via our contracted courier service; shipments sent with different courier companies on a cash-on-delivery basis will not be accepted in accordance with our Cancellation and Return Policy.

3. The seller will process the refund within a maximum of 14 days of receiving the cancellation notice and the product in good condition, in accordance with the Cancellation and Refund Terms and Conditions.

4. If, after exercising the right of withdrawal, the total amount in the shopping cart falls below the campaign limit, the discount amount will be deducted in accordance with the Cancellation and Refund Conditions.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED (EXCEPTIONS FOR FOOD AND BEE PRODUCTS):

According to Law No. 6502, the Regulation on Distance Contracts, and Erbal Food's Cancellation and Return Conditions, the right of withdrawal and return cannot be exercised for the following products:

a) Apitherapy blends and food products prepared specifically for the consumer according to their particular requests are exempt from these Cancellation and Refund Conditions.

b) Perishable goods or goods that may expire (such as fresh pure royal jelly, fresh pollen, and other sensitive bee products requiring a cold chain) cannot be returned due to binding Cancellation and Return Conditions.

c) Products whose protective packaging, safety band, security seal, or jar lid has been opened after delivery cannot be returned in accordance with health and hygiene regulations and the current Cancellation and Return Conditions (jarred honey, propolis drops/spray, pastdrops/throat lozenges, functional herbal teas, extracts, and food supplements).

c) Products that were shipped using a cold chain but spoiled due to not being kept refrigerated cannot be returned under the general Cancellation and Return Conditions.

d) Products that become mixed with other products after delivery and are inherently impossible to separate.

DEFAULT AND ITS LEGAL CONSEQUENCES:

In case of default on payments made by credit card, the terms of the relevant bank agreement and the legal Cancellation and Refund Conditions will apply; any damages arising from the delay will be borne by the buyer.

PAYMENT AND DELIVERY TERMS:

1. You can make the payment by transferring the order amount to our bank accounts via bank transfer or EFT.

2. You can make secure payments with credit cards and debit cards through our website using 3D Secure technology. Our website's Cancellation and Refund Terms and Conditions apply to cancellation processes.

DISPUTE RESOLUTION:

In case of disputes arising from these Cancellation and Refund Terms, the buyer may apply to the Provincial/District Consumer Arbitration Boards and Consumer Courts in their place of residence, within the monetary limits determined by the Ministry of Trade. For disputes outside of consumer transactions, the Courts and Enforcement Offices of ERZURUM (Central) shall have jurisdiction. These Cancellation and Refund Terms are binding on all customers who place orders on www.erbalgida.com.